Returns & Refund Policy

 

At StreetSilence, every piece is handmade and made-to-order, which means returns work a little differently. Please read the steps below carefully before initiating a return or refund request.

 

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Step 1: Order Cancellation

 

 

• You may cancel your order within 24 hours of placing it.

• After this period, cancellations are no longer possible due to our made-to-order production process.

 

 

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Step 2: Damaged or Incorrect Items

 

 

• If your item arrives damaged or incorrect, contact us within 48 hours of delivery.

• Send an email to returns@streetsilencee.com with:

   

  • Your order number

  • Clear photos of the issue

   

• We will review your case and respond with next steps.

 

 

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Step 3: Return Authorization

 

 

• All returns require approval before being sent back.

• We will provide you with a Return Form that must be completed and included in your return package.

• Unapproved returns will not be accepted.

 

 

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Step 4: Return Shipping

 

 

• Customers are responsible for return shipping costs unless the return is due to an error on our side (e.g., wrong or defective item).

• We recommend using a tracked shipping method for your protection.

 

 

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Step 5: Resolution Options

 

After receiving and inspecting your return, we will:

 

• First attempt to repair or replace the item, depending on availability.

• If a replacement is not possible, we will offer you a refund or store credit, based on your preference.

 

 

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Important Notes

 

 

• Due to the custom nature of our products, the standard right of return does not apply under EU consumer law.

• Returns that do not meet the conditions above will not be processed.

 

 

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If you have questions about the returns process, feel free to contact us at support@streetsilencee.com